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We offer effective steps to: manage complaints effectively, reap the benefits of social media, involve your service with national awareness days and ensure your service is organised, following all necessary guidelines and creating a positive culture for everyone.

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5 Essential Documents to Include in Your Information Pack

In the online world, with information instantly available at the click of a mouse, it’s easy to forget the value of your traditional ‘hard copy’…

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New Guidance to Meet the Fundamental Standards

As you may already know, the Care Quality Commission (CQC) has introduced new Fundamental Standards. These standards form new Regulations that take th…

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Prepare Your Service for Inspection

Last week saw the publication, by the Care Quality Commission (CQC), of the provider handbooks for community and residential services for adult social…

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3 Ways to Improve the Hospital Transfer Experience

A report entitled ‘Cracks in the Pathway’, published by the Care Quality Commission (CQC) this month, has highlighted the poor care that many peop…

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7 Tips for Managing the Office Party

The company Christmas party can be a morale-boosting occasion for employees, as it provides an opportunity for employers to thank staff for their hard…

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New CQC Proposal to Increase Your Fees

The Care Quality Commission (CQC) has issued a consultation document in a bid to raise the fees your organisation pay by 9%, from April 2015. The argu…

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Simple Steps to Respond to Complaints and Improve Your Care Service

The Care Quality Commission (CQC) is becoming more interested in the complaints made to services, such as yours. Regulation 16 of the Health and Socia…

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7 Essential Twitter Accounts to Stay Ahead of News and Events

The pace of change within social care shows no sign of slowing. We have recently seen major changes that affect us all, including the implementation o…

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New CQC Complaints Report: How to Handle Concerns within Your Service

This week saw the publication of Complaints Matter, a new report from the Care Quality Commission (CQC), outlining the importance that it places on th…

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Enhance Your Role as Registered Manager: Gain Funding to Set Up a Local Network

As Registered Manager, you are a vital member of the care team, the ‘go-to’ person for all staff and the person responsible for the smooth running…

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